Privacy Policy

Last updated: September 5, 2026

Kona Mountain Coffee is a family owned farm, roastery and retail business on the Big Island of Hawaiʻi. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It covers konamountaincoffee.com and our retail locations.

What we collect

When you place an order: your name, email address, phone number, shipping and billing address, and the contents of your order. Payment is processed by Shopify and our payment providers. We receive confirmation that a payment succeeded, but we never see or store your full card number.

When you browse our store: your IP address, device and browser information, the pages you view, the site that referred you, and cookie identifiers.

When you join our email list: your email address and your marketing preferences.

When you subscribe to the Coffee Club: your subscription schedule and billing details, handled by our subscription provider.

When you shop in our stores: your purchase information through our point of sale system.

How we use it

• To fulfill and ship your order, and to handle returns and refunds
• To answer your questions and provide customer service
• To send marketing emails, when you have opted in
• To measure and improve our advertising
• To prevent fraud and meet our legal and tax obligations

Cookies and tracking

We use three kinds of cookies and similar technologies:

Essential. These keep your cart working, keep you signed in, and keep checkout secure. The site does not function without them.

Analytics. These tell us how many people visit, which pages they read, and where they came from.

Advertising. These help us measure whether our Facebook and Instagram ads actually lead to orders, and help us reach people likely to be interested in Kona coffee. This includes the Meta pixel.

You can control cookies through your browser settings. You can opt out of advertising data sharing on our Your Privacy Choices page.

Visitors from the European Economic Area and the United Kingdom see a consent banner and are asked to accept before we use analytics or advertising cookies.

Advertising and Meta

We use Shopify’s Facebook and Instagram sales channel with customer data sharing set to Maximum. This means information is sent to Meta Platforms, Inc. through both the Meta pixel in your browser and Meta’s Conversions API, which sends data from our servers directly to Meta.

What may be shared: email address, phone number, first and last name, purchase history and order value, and browsing behavior on our site. Identifiers such as your email and phone number are hashed before they are sent.

Why: to measure whether our ads work, to match orders back to the ads that produced them, and to reach people with similar interests.

Meta uses this information under its own data policy, at facebook.com/privacy/policy.

Your choices: use our Your Privacy Choices page, or adjust your ad settings at facebook.com/ads/preferences.

Who we share information with

We share only what each service needs to do its job:

• Shopify, which hosts our store and processes payments
• Shipping carriers, including USPS and FedEx, to deliver your order
• Our email platform, to send the newsletters you signed up for
• Our subscription platform, to manage Coffee Club orders
• Our point of sale provider, for in-store purchases
• Meta and Google, for advertising and measurement

Each has its own privacy policy governing how it handles your information.

We may also disclose personal information if the law requires it, or to protect our rights.

We do not sell your personal information for money. Sharing data with advertising partners can still count as “sharing” under California law, which is why the opt out above exists.

Your privacy rights

If you live in a US state with a consumer privacy law, including California, Colorado, Connecticut, Texas, Oregon, Virginia and others, you have the right to:

• Know what personal information we collect and how we use it
• Get a copy of it
• Correct it if it is wrong
• Delete it
• Opt out of the sharing of your information for targeted advertising
• Not be treated differently for exercising any of these rights

How to make a request: email orders@konamountaincoffee.com with the subject line “Privacy Request” and tell us what you would like. We will confirm we received it and respond within 45 days, as the law requires. We may need to verify your identity, usually by matching the email address on your past orders.

More detail is on our Your Privacy Rights page.

How long we keep your information

We keep order records for as long as we need them to run the business and to meet tax and legal requirements. We keep marketing contact information until you unsubscribe or ask us to delete it. You can unsubscribe from any marketing email using the link at the bottom of it.

Security

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorized access. Our site uses SSL encryption, and payment handling follows PCI-DSS standards. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

Children

Our store is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted here, and we will update the date at the top. If we make a material change, we will say so on this page.

If our business is acquired or merged with another company, your information may transfer to the new owner so they can continue serving you.

Contact us

For any privacy question or request:

Email: orders@konamountaincoffee.com
Phone: 808-329-5005
Mail: Kona Mountain Coffee, Attn: Privacy, 73-4038 Hulikoa Drive Suite 5, Kailua-Kona, HI 96740